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Software Functionality Revealed in Detail
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 advice on customer relationship management for product manufacturing


Social CRM: Customer Relationship Management in the Age of the Socially-empowered Customer
Most of your customers and prospects expect you to be involved in social media@and they’ll be more likely to do business with you if you are. So how do you

advice on customer relationship management for product manufacturing  encouragement, knowledge, and dvice. Advice on what to buy, where to buy it, and of acourse who to buy it from. A growing number of people are leveraging the Internet in every aspect of their lives, including whom they wish to do business with. And while cost is a major factor in this decision, Web-savvy customers are looking for more from vendors. These social customers want companies to listen to their cares and concerns, to use the social media channels they use, and to actively participate with them

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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Documents related to » advice on customer relationship management for product manufacturing

Enterprise Information Management: Strategy, Best Practices, and Technologies on Your Path to Success


New data sources, unstructured data, and greater volumes of data than ever before are creating an information overload. Plus, customers’ demands for faster service stress front-office applications, while parallel demands from internal users place greater demands on back-office systems. Before you discover that your data quality has been rendered ineffective, consider adopting enterprise information management (EIM).

advice on customer relationship management for product manufacturing  delivered data quality best-practice advice and consulting to Business Objects’ extensive list of industry-leading clients. He is a frequent writer, blogger and industry speaker on EIM topics. Prior to Business Objects Frank held such positions as VP of Development and VP of Information Quality at Firstlogic, Inc. where he led the IQ Assurance Strategic Data Quality consulting program, contributing thought leadership and practice management in addition to data profiling program management. Frank holds Read More

Managing Process Manufacturing Using Microsoft Dynamics AX


Some firms rely on out-of-the box functionality to help reduce risk, minimize custom development, and increase predictability of successful implementation usage. This book simplifies explanations in order to understand the functionality related to operations and supply chain management in process manufacturing.

advice on customer relationship management for product manufacturing  before date, and shelf advice date •  Batch attributes, including the item’s acceptable range of values (for an attribute) and a customer-specific range of values •  Batch disposition codes, including policies concerning restricted usage • Batch tracking history Item Costing : An item’s cost provides the basis for valuing inventory transactions and measuring profitability. It can be based on a standard costing or an actual costing method such as FIFO, LIFO, and weighted average. If Read More

Enterprise Performance Management: Cycle II


In February 2009, Quocirca interviewed 800 individuals across eight geographies about their views on, and usage of, enterprise performance management (EPM) tools and processes. The research was repeated in December 2009 and there was a clear improvement in understanding of EPM basics. However, much remains to be done. The overall increase in the EPM sub-indices does not mean there is room for complacency. Find out why.

advice on customer relationship management for product manufacturing  business arenas, and provides advice on the approach that organisations should take to create a more effective and efficient environment for future growth. Quocirca would like to thank Oracle for its sponsorship of this report and to the end users who provided their time to answer questions on the usage of EPM within their organisations. About Quocirca Quocirca is a primary research and analysis company specialising in the business impact of information technology and communications (ITC) . With Read More

Controlling Complex Trade Promotion Management Issues For Suppliers To The Retail Chains


Almost $75 billion (USD) is spend on trade and promotion funds every year. Unfortunately most enterprise resource planning (ERP) systems are not equiped to handle the complexities of promotion causing false reports and inaccurate invoices. Small and medium businesses (SMB) have had limited choices, until now.

advice on customer relationship management for product manufacturing  items on the remittance advice may contain some information about the deduction taken, but often do not. The process of cash application is tedious and time consuming for the manufacturer. Furthermore, the deductions taken may not have anything to do with the invoice they are applied to. For example, a check may come from the corporate headquarters of a retail chain. A deduction taken against an invoice for an advertising bill-back for one store may be applied against an invoice for another store in a Read More

Preparing for Product Development in Process Manufacturing


Combining process industry–oriented product lifecycle management capabilities with process manufacturing–oriented enterprise resource planning ones can help alleviate many of the challenges particular to the process manufacturers, especially in the areas of product development and regulatory compliance.

advice on customer relationship management for product manufacturing  for Product Development in Process Manufacturing P.J. Jakovljevic - February 5, 2010 Originally Published - March 10, 2007 As seen in such articles as Product Life Cycle Management in Process or Process Manufacturing Software: A Primer , what the process manufacturing industry lacks in glamour, it certainly makes up for in complexity. Traditionally, manufacturing is divided into two categories: process and discrete (if one is not counting hybrid, mixed-mode environments). Many differences exist Read More

Speeding Time to Market: Reducing Product Introduction Time and Costs with Product Information Management


As product lifecycles continue to shrink and product complexity increases, reducing the time it takes to introduce new products has become a strategic imperative for companies. Businesses must have clean and accurate product data that’s consolidated across sales channels and back-end systems. Find out why product information management and master data management platforms are key to getting products to market faster.

advice on customer relationship management for product manufacturing  product information management,master data management,mdm,pim,master data management strategy,master data management software,master data management tools,product information management software,master data management architecture,what is master data management,master data management solutions,master data management mdm,mdm master data management,master data management definition,master data management vendors Read More

ERP in Manufacturing 2009: an Aberdeen Report


Find out in the aberdeen report, ERP in manufacturing 2009.

advice on customer relationship management for product manufacturing  in Manufacturing 2009: an Aberdeen Report It's no surprise. According to a recent survey of over 435 manufacturers, the number one enterprise resource planning (ERP) business driver is the need to cut costs. But what are the other major business challenges shaping ERP strategies in 2009? Are manufacturers turning to point solutions or integrated ERP modules to achieve their goals? And which ERP practices are best-in-class manufacturers employing? Find out in the Aberdeen report , ERP in Manufacturing Read More

IFS Applications (v. 7.5) for Mixed-Mode Manufacturing ERP Certification Report


IFS Applications (v. 7.5) is TEC Certified for online evaluation of mixed-mode manufacturing enterprise resource planning (ERP) solutions in the ERP Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

advice on customer relationship management for product manufacturing  Applications (v. 7.5) for Mixed-Mode Manufacturing ERP Certification Report IFS Applications (v. 7.5) is TEC Certified for online evaluation of mixed-mode manufacturing enterprise resource planning (ERP) solutions in the ERP Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth Read More

Customer Relationship Management (CRM)


When talking about relationship management in the context of software solutions, most people think of customer relationship management (CRM). However, relationships also exist between companies and their vendors, companies and their customers, vendors and their suppliers, employees, different departments of the same company, and so on. The Relationship Management Evaluation Center concentrates on CRM and supplier relationship management (SRM), as software and information and communication technology (ICT) play a major role in facilitating effective relationship management among all parties involved.

advice on customer relationship management for product manufacturing  Relationship Management (CRM) When talking about relationship management in the context of software solutions, most people think of customer relationship management (CRM). However, relationships also exist between companies and their vendors, companies and their customers, vendors and their suppliers, employees, different departments of the same company, and so on. The Relationship Management Evaluation Center concentrates on CRM and supplier relationship management (SRM), as software and Read More

Risk Management with Investigation Process Design, Execution, and File Management: The BPS Server Concept


Client processes and risk control contextualization can be greatly improved through investigation process design, process execution, and file management issues. Learn how BPS Server uses process templating concepts, separates fact management activities, and uses COSO centric mechanisms to accomplish this. This the second part to Risk, Risk Mitigation, and Functional Requirements in Dynamic Compliance Environments. This is part two of a two part white paper. Part One Risk Mitigation and Functional Requirements in Dynamic Compliance Environments.

advice on customer relationship management for product manufacturing  risk,investigation,BPS,database,criteria,compliance Read More

Supply Chain Risk Management for Wholesale Distribution Companies: Planning for Disruption


Forward-looking companies are focusing on managing supply chain risk. The same functionality that supports supply chain network visibility, collaboration, and analytics can also enable supply chain risk management. This white paper shows that companies often actually possess the data they need, but disconnected systems impede the ability to make the right data accessible to the right people at the right time.

advice on customer relationship management for product manufacturing  Chain Risk Management for Wholesale Distribution Companies: Planning for Disruption Forward-looking companies are focusing on managing supply chain risk. The same functionality that supports supply chain network visibility, collaboration, and analytics can also enable supply chain risk management. This white paper shows that companies often actually possess the data they need, but disconnected systems impede the ability to make the right data accessible to the right people at the right time. Read More

Primary Metal Manufacturing


The primary metal manufacturing industry includes manufacturers of iron, aluminum, steel, titanium, copper, and other metals—with steel representing the largest segment of the market by far. The industry also includes manufacturers and processors in related industries like automotive manufacturing, machinery manufacturing, and construction. Challenges for primary metal manufacturers are rooted in the highly competitive nature of the market, volatile global economic conditions, and the need to constantly employ new technologies to bring high-quality products to market. Manufacturers in this industry also require large amounts of ore and energy for their manufacturing processes.

advice on customer relationship management for product manufacturing  primary metal manufacturing software selection,select primary metal manufacturing solutions,evaluate primary metals industry applications,primary metal manufacturing solution comparisons,software comaprisons metals manufacturers,select ferrous metal refining industry applications,aluminum steel titanium production,automotive manufacturers,erp enterprise resource planning metals manufacturers. Read More

Double Trouble for Cap Gemini: Integrator's Problems Suggest A Different Approach to Contracting for Technology Services


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advice on customer relationship management for product manufacturing  Trouble for Cap Gemini: Integrator's Problems Suggest A Different Approach to Contracting for Technology Services Event Summary An article in the New York Times states that Cap Gemini, an international provider of IT services, has recently been removed from a total of almost $150 million dollars worth of projects. The United States Chamber of Commerce, The United Way and the French Government have all expressed extreme dissatisfaction with Cap Gemini's performance; in at least one of these cancellati Read More

Oracle Transportation Management


Oracle Transportation Management delivers robust transportation planning and execution capabilities to shippers and third party logistics providers. It integrates and streamlines transportation planning, execution, freight payment, and business process automation on a single application across all modes of transportation, from full truckload to complex multileg air, ocean, and rail shipments. Oracle Transportation Management lowers transportation costs, improves customer service and asset utilization, and provides flexible, global fulfillment options. Oracle Transportation Management delivers the capabilities users need in an open-standards-based architecture that allows users to start with a single component or any mix of components, while giving users the flexibility to grow easily, without installing or reinstalling added functionality. Oracle Transportation Management can be used with an enterprise resource planning (ERP) or legacy order management system as well as any commercial best-of-breed or legacy warehouse management system (WMS). Oracle Transportation Management, part of the Oracle E-Business Suite, integrates with Oracle Order Management and Oracle Warehouse Management to ensure effective fulfillment of customer orders.  

advice on customer relationship management for product manufacturing  Transportation Management Oracle Transportation Management delivers robust transportation planning and execution capabilities to shippers and third party logistics providers. It integrates and streamlines transportation planning, execution, freight payment, and business process automation on a single application across all modes of transportation, from full truckload to complex multileg air, ocean, and rail shipments. Oracle Transportation Management lowers transportation costs, improves customer Read More