Abstract: Today's usage of Decision Support Systems (DSS), combined with vetted CRM knowledge bases, allows organizations to save time and money, achieving better and more reliable/fully-documented decisions, a quantum improvement over the widely-used subjective process of selecting complex enterprise software...

Abstract: The new focus for business leaders is customer advocacy, soon to become the most important strategic initiative for cutting-edge, forward-thinking companies. A crucial department in the company is thus the customer contact center, as it plays a pinnacle role in branding, corporate image, and customer lifetime value. Adopting a customer-centric culture has a direct impact on corporate financial viability.

Abstract: Copper Mountain debuts a Multi-mode Asymmetric Digital Subscriber Line (ADSL) line card. This line card will deliver voice and data service simultaneously over a standard plain old telephone service (POTS) line.

Abstract: Adaptiveness in the manufacturing sector depends on being able to push decision making to the shop floor. But that’s often easier said than done. However, manufacturing intelligence dashboards aggregate content from the full range of manufacturing systems into a single view of operations. These role-specific dashboards thus enable employees to manage manufacturing performance, and respond quickly to changes.

Abstract: Oracle's ERP for mixed-mode manufacturing system, E-Business Suite (12.1), is now TEC Certified. The certification seal is a valuable indicator for organizations who rely on the integrity of TEC’s research services for assistance with their software selection projects. Download this 28-page TEC report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

Abstract: The challenges that face the manufacturing industry today are also opportunities. Manufacturing is being revolutionized in its processes, routines, and ways of doing business through the growing emergence of order driven production methods. This shift towards demand driven manufacturing is emerging in tandem with the larger currents caused by globalization. This cross industry brief focuses on the manufacturing industry from the standpoint of a demand driven IT solution and is aimed at manufacturing and distribution businesses. It describes some major market trends and issues, provides an overview of IBS supply chain solution, and offers details on how the IBS solution for demand driven manufacturing can address current needs of the industry.

Abstract: Customer Relationship Management (CRM) systems are software systems that cover the range of interaction a company has with its current, or potential customers. Its functionality can include marketing automation, sales force automation, help desk, customer service and support, partner management, contract management and creation, project and team management, Internet sales, e-mail response management, analytics, and important technical criteria.

Abstract: An integrated steel plant’s manufacturing processes typically encompass three distinct types of manufacturing—flow manufacturing, process manufacturing, and mill manufacturing—making such a plant a mixed-mode manufacturer. Software systems that address the diverse needs these manufacturers have cannot be emphasized more.

Abstract: To ensure a positive customer experience, companies must first learn what their customer values, and then determine how they are measuring up to those values. Obtaining and taking action on customer feedback is what customer experience management is all about.

Abstract: Hiring the former APICS president to head its manufacturing industry efforts a year ago, the high profile acquisition of renowned manufacturing ERP provider J.D. Edwards this summer, and most recently, the acquisition of demand flow and lean manufacturing software solutions from JCIT, might indicate that PeopleSoft has finally gotten its manufacturing creed. Will these moves finally and lastingly establish it as a serious contender in the manufacturing enterprise resource planning (ERP) and supply chain management (SCM) space?

Abstract: Computerized maintenance management system (CMMS). Enterprise asset management (EAM) system. Computer-aided facilities management (CAFM) system. Integrated workplace management system (IWMS). Each type of facility management solution offers different functionalities and features, and one may be better than another for your company’s needs. Learn more about the differences and how an integrated solution is a “must have.”

Abstract: As apparel and textile companies move to outsourcing production—relinquishing direct control in favor of a more cost-effective manufacturing model—a lean supply chain may appear to be the next logical step for further implementing cost and operational improvement. Not so, however. You can’t have a lean supply chain without lean manufacturing. Regardless of whether you or your partners engage in production, lean manufacturing is the lean engine that drives lean supply chain efficiencies. Accordingly, the business requirement for stability in a constantly changing demand environment motivates the fashion industry’s search for lean supply chain management principles and practices. Intentia, in cooperation with industry experts, have written a series of thought leadership white papers on the concept of implementing lean supply chain in the fashion industry. The second of this series, From Lean Manufacturing to Lean Supply Chain explains how lean manufacturing relates to lean supply chain management and where it differs and sometimes conflicts.

Abstract: This white paper introduces customer self-service and how using Surado Web Self-Service can increase customer satisfaction, reduce costs, and increase return on investments (ROI). The key is to understand your customer, your products and services, and the tools available to deliver service to maximize customer satisfaction and reduce customer service costs. This paper will discuss the various self-service options available, how to utilize best practices, delivery technology and how customer self-service is tied to the 'big picture' of customer relationship management (CRM).

Abstract: It’s never been more important to create and sustain mutually valuable customer relationships. How can your company improve execution of customer-centric business management and drive total customer value? Learn about four best practices for better customer experience management, including building genuine relationships through collaboration. Explore the next frontier in achieving genuine customer relationships.

Abstract: With increased competition from a growing spectrum of alternative investments, evolving regulatory demands, and rising client expectations, asset managers face an onslaught of challenges in an already complex business. Discover how customer relationship management (CRM) software can help mutual fund wholesalers and institutional asset managers address these core industry challenges and foster better relationships.

Abstract: Client relationship management (CRM) technology can help capital-markets firms streamline investment banking activities, increase brokerage trade volume, and meet compliance challenges. As a nerve center for information about clients, prospects, institutions, syndicate partners, and other contacts, the right CRM system enables capital-markets firms to share intelligence, coordinate activities, and derive advantage from an integrated body of corporate knowledge and relationships.

Abstract: Customer service means being aware of needs, problems, and fears. Studies have shown that the cost of acquiring a customer is seven to ten times that of retaining a current customer. And according to The Harvard School of Business, even a 5 percent improvement in customer retention can boost profits up to 85 percent. How do companies retain a loyal and consistent customer base? They listen, learn, and adapt—find out more.

Abstract: Even before the mega merger, PeopleSoft had already set it sights on a bigger manufacturing presence. PeopleSoft’s acquisition of mid-to-large ERP system developer J.D. Edwards this summer, and most recently demand flow and lean manufacturing software solution from JCIT, might indicate some deep though process rather than a number of impulse initiatives from the past.

Abstract: As one-to-one marketing begins to permeate mainstream business practices, organizations in highly competitive markets struggle to gain an advantage. Thus, as part of an ongoing effort to differentiate products and services, best-in-breed organizations are now using a tool called “customer lifetime value,” a metric that projects a customer’s value over the entire span of that customer s relationship with a company.