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Abstract:
Customer Relationship Management: Putting Customers at the Center of the Business.IT Reports and Other Package to Use In Your
Complex System of Customer Relationship Management. No longer are customers simply sideline participants. Organizations are
empowering them with a wealth of knowledge to engage in (...)
Excerpt related to
analyzing customer relationship management for manufacturing:
Customer Relationship Management: Putting Customers at the Center of the Business.IT Reports and Other Package to Use In Your
Complex System of Cus...
Published:
2010-03-11
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Abstract:
Customer relationship management (CRM) can be a tool for positive change in businesses' operations. Or CRM can—unintentionally—cause
a host of problems, from lost employee time to lost customer data. But with the right information, implementing CRM allows
evolution without the upset of revolution. (...)
Excerpt related to
analyzing customer relationship management for manufacturing:
Customer relationship management (CRM) can be a tool for positive change in businesses' operations. Or CRM can—unintentionally—cause
a host of pro...
Published:
2007-09-24
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Abstract:
MAPICS remains a customer-focused organization with the mantra of helping customers in select verticals become world-class
manufacturers. (...)
Excerpt related to
analyzing customer relationship management for manufacturing:
MAPICS remains a customer-focused organization with the mantra of helping customers in select verticals become world-class
manufacturers.
Published:
2003-10-11
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Abstract:
Social CRM: Customer Relationship Management in the Age of the Socially-Empowered Customer. Find Free Guidelines and Other
Solutions to Define Your Acquisition In Relation To Social CRM. Most of your customers and prospects expect you to be involved
in social media—and they’ll be more likely to do (...)
Excerpt related to
analyzing customer relationship management for manufacturing:
Social CRM: Customer Relationship Management in the Age of the Socially-Empowered Customer. Find Free Guidelines and Other
Solutions to Define Your...
Published:
2010-03-11
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Abstract:
The dot-com revolution has left few impressions as significant as the hosted software phenomenon. In fact, its success has
caused many organizations with reservations about hosted solutions to think twice. So what exactly are its advantages and
disadvantages? (...)
Excerpt related to
analyzing customer relationship management for manufacturing:
The dot-com revolution has left few impressions as significant as the hosted software phenomenon. In fact, its success has
caused many organizatio...
Published:
2006-07-07
-
Excerpt related to
analyzing customer relationship management for manufacturing:
... understand that gathering and analyzing this data ... later became
a full customer service solution. ... today’s Astute Social Relationship
Management (SRM) solution ...
Published:
2011-10-24
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Abstract:
No company today can afford to ignore the value of its customers' natural social networking behavior. The advantages that
these social networks can bring to a company's customer relationship management platform are powerful tools that can ultimately
improve its products. (...)
Excerpt related to
analyzing customer relationship management for manufacturing:
No company today can afford to ignore the value of its customers' natural social networking behavior. The advantages that
these social networks ca...
Published:
2007-05-28
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Abstract:
The former staunch IBM AS/400-based ERP supplier to mid-market manufacturing companies, MAPICS, has become quite a larger
vendor and with a wider choice of products due to the recent acquisition of Frontstep and its entire product line, which included
ERP, CRM, and SCM, on a single Microsoft .NET-based t (...)
Excerpt related to
analyzing customer relationship management for manufacturing:
The former staunch IBM AS/400-based ERP supplier to mid-market manufacturing companies, MAPICS, has become quite a larger
vendor and with a wider ...
Published:
2003-10-10
-
Abstract:
MAPICS remains a customer-focused organization with the mantra of helping customers in select verticals become world-class
manufacturers. (...)
Excerpt related to
analyzing customer relationship management for manufacturing:
MAPICS remains a customer-focused organization with the mantra of helping customers in select verticals become world-class
manufacturers.
Published:
2003-10-11
-
Abstract:
MAPICS remains a stable company, with a strong financial position, depth of manufacturing knowledge, a strong customer service
record, and a developed affiliate channel, which has also broadened its product offering. Combined respective MAPICS and Frontstep
customers and partners should be encouraged by (...)
Excerpt related to
analyzing customer relationship management for manufacturing:
MAPICS remains a stable company, with a strong financial position, depth of manufacturing knowledge, a strong customer service
record, and a devel...
Published:
2003-10-15
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Abstract:
Much has changed, while much has remained the same at MAPICS during 2003. With the February finalization of the Frontstep
acquisition, MAPICS has become quite a large enterprise applications provider, which positions the vendor near (if not at)
the top among vendors that focus on the mid-size discrete ma (...)
Excerpt related to
analyzing customer relationship management for manufacturing:
Much has changed, while much has remained the same at MAPICS during 2003. With the February finalization of the Frontstep
acquisition, MAPICS has ...
Published:
2003-10-13
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Abstract:
While competitive costs (low and flexible software license pricing and implementation costs) and outstanding global service
(proven fast implementations and customer loyalty) will remain important requirements for success, particularly in the lower
end of the market, vertical focus will be the key factor (...)
Excerpt related to
analyzing customer relationship management for manufacturing:
While competitive costs (low and flexible software license pricing and implementation costs) and outstanding global service
(proven fast implement...
Published:
2003-10-14
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Excerpt related to
analyzing customer relationship management for manufacturing:
... company, mentioned some customer relationship management
(CRM) vendors ... Analyzing historical sales will not only ... base will
help customer service representatives ...
Published:
2009-09-15
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Abstract:
Customer Success. Download IT Research White Papers Linked To the Customer Success. For years, Sage MAS 90 ERP served Metrolina
Greenhouses well as its accounting and distribution solution. But continued growth and expansion led it to seek a comprehensive
warehouse management solution (WMS), to incorporat (...)
Excerpt related to
analyzing customer relationship management for manufacturing:
Customer Success. Download IT Research White Papers Linked To the Customer Success. For years, Sage MAS 90 ERP served Metrolina
Greenhouses well as...
Published:
2010-03-11
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Abstract:
This is an example, using Relevant Business Systems, of how you can use the TEC ERP Evaluation Center's WebTESS tool to locate
vendors that consider your company their ideal candidate. (...)
Excerpt related to
analyzing customer relationship management for manufacturing:
This is an example, using Relevant Business Systems, of how you can use the TEC ERP Evaluation Center's WebTESS tool to
locate vendors that consid...
Published:
2002-09-07
-
Abstract:
MAPICS remains a stable company, with a strong financial position, depth of manufacturing knowledge, a strong customer service
record, and a developed affiliate channel, which has also broadened its product offering. Combined respective MAPICS and Frontstep
customers and partners should be encouraged by (...)
Excerpt related to
analyzing customer relationship management for manufacturing:
MAPICS remains a stable company, with a strong financial position, depth of manufacturing knowledge, a strong customer service
record, and a devel...
Published:
2003-10-15
-
Abstract:
Having stemmed the tide of losses and returned to profitability in 2001, will in 2002 market witness Baan's return to former
ERP stardom given the company's recent product enhancements, new partnerships and customer base retention/expansion initiatives? (...)
Excerpt related to
analyzing customer relationship management for manufacturing:
Having stemmed the tide of losses and returned to profitability in 2001, will in 2002 market witness Baan's return to
former ERP stardom given the...
Published:
2002-02-18
-
Abstract:
Having stemmed the tide of losses and returned to profitability in 2001, will in 2002 market witness Baan's return to former
ERP stardom given the company's recent product enhancements, new partnerships and customer base retention/expansion initiatives? (...)
Excerpt related to
analyzing customer relationship management for manufacturing:
Having stemmed the tide of losses and returned to profitability in 2001, will in 2002 market witness Baan's return to
former ERP stardom given the...
Published:
2002-02-18
-
Excerpt related to
analyzing customer relationship management for manufacturing:
... In Part 2, I zoomed in on the Distributed Order Management (DOM) module, which is ...
workings via a few scenarios of how the system could take customer orders and ...
Published:
2011-04-13
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Excerpt related to
analyzing customer relationship management for manufacturing:
... A smart order management system takes customer orders and decides which
warehouse (or any other viable inventory location) is best suited to fulfill them based ...
Published:
2011-03-17