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Software Functionality Revealed in Detail
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 crm industry for process manufacturing


CRM for Manufacturing vs. Regular CRM
A couple of weeks ago, I published a blog post called Customer Relationship Manufacturing. In this blog post, I described the symbiosis between the sales and

crm industry for process manufacturing  for Manufacturing vs. Regular CRM A couple of weeks ago, I published a blog post called Customer Relationship Manufacturing. In this blog post, I described the symbiosis between the sales and production departments within a manufacturing company, mentioned some customer relationship management (CRM) vendors that seem to have adapted their products for the manufacturing industry, and I also promised I would get back to you with more information on these products. Why do Manufacturing Companies Need a

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets

Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.  

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Documents related to » crm industry for process manufacturing

Process Manufacturing Software: A Primer


This article defines process manufacturing; discusses its formulation, packaging, and pricing issues; talks about interfaces; and provides cautions and caveats.

crm industry for process manufacturing  (SCM), customer relationship management (CRM), and radio frequency (RF) are just a few. While the number of interfaces required for process manufacturing is not necessarily greater than those for discrete, the same cannot be said for the degree of complexity. Consequently, it is critical that you can comprehend, at least at a conceptual level, the data model and structures. When assessing process manufacturing software, it is important to appreciate what is involved in designing and installing Read More

SCT Corporation Means (e)Business For Process Manufacturing


SCT has announced more e-commerce offerings for the process industries, including an expanded vision for their iProcess.sct solution called 'Collaboration in Process' which is based on recognition that process manufacturers and distributors will increasingly go to market as members of competing commerce networks. New product announcements include additional e-CRM capabilities, and an announced relationship with IBM that combines SCT’s products with IBM’s hardware, software, and services.

crm industry for process manufacturing  focused e-procurement and integrated CRM solutions. Look for SCT's remedial actions in that regard. User Recommendations Existing SCT customers should consider these announcements as central to their e-commerce plans, although informing themselves about other vendors' offerings would be beneficial. Process manufacturing enterprises from the above mentioned industries that are looking for e-commerce or other enterprise solutions should place SCT on their initial list of prospective vendors. Potential and Read More

PeopleSoft Gathers Manufacturing and SCM Wherewithal Part Three: The Manufacturing Industry


Even before the mega merger, PeopleSoft had already set it sights on a bigger manufacturing presence. PeopleSoft’s acquisition of mid-to-large ERP system developer J.D. Edwards this summer, and most recently demand flow and lean manufacturing software solution from JCIT, might indicate some deep though process rather than a number of impulse initiatives from the past.

crm industry for process manufacturing  its HR, financials, and CRM software; and its publicized leadership in pure Internet architecture, had manufacturing-oriented ERP functionality way back in its PeopleSoft 7 release. The functionality was initially built in the mid 1990s, when industry was moving away from traditional materials requirements planning (MRP) or advanced planning and scheduling (APS)-based inventory management to more actual demand-driven management. Although increasingly professing manufacturing interests, PeopleSoft in 2002 Read More

Process Manufacturing (ERP)


The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as order processing and production scheduling. ERP began as a term used to describe a sophisticated and integrated software system used for manufacturing. In its simplest sense, ERP systems create interactive environments designed to help companies manage and analyze the business processes associated with manufacturing goods, such as inventory control, order taking, accounting, and much more. Although this basic definition still holds true for ERP systems, today its definition is expanding. Today's leading ERP systems group all traditional company management functions (finance, sales, manufacturing, human resources) and include, with varying degrees of acceptance and skill, many solutions that were formerly considered peripheral (product data management (PDM), warehouse management, manufacturing execution system (MES), reporting, etc.). While during the last few years the functional perimeter of ERP systems began an expansion into its adjacent markets, such as supply chain management (SCM), customer relationship management (CRM), business intelligence/data warehousing, and e-Business, the focus of this knowledge base is mainly on the traditional ERP realms of finance, materials planning, and human resources. The old adage is "Such a beginning, such an end", and, consequently, many ERP systems' failures could be traced back to a bad software selection. The foundation of any ERP implementation must be a proper exercise of aligning customers' IT technology with their business strategy, and subsequent software selection. This is the perfect time to create the business case and energize the entire organization towards the vision sharing and a buy in, both being the Key Success Factors (KSFs). Yet, these steps are very often neglected despite the amount of expert literature and articles that emphasize their importance.  

crm industry for process manufacturing  (SCM), customer relationship management (CRM), business intelligence/data warehousing, and e-Business, the focus of this knowledge base is mainly on the traditional ERP realms of finance, materials planning, and human resources. The old adage is Such a beginning, such an end , and, consequently, many ERP systems' failures could be traced back to a bad software selection. The foundation of any ERP implementation must be a proper exercise of aligning customers' IT technology with their business strategy, Read More

Customer Relationship Manufacturing: the Symbiosis of Sales and Manufacturing


The departments within a company are like the children in a family: the owner, chief executive officer (CEO), or any other decision maker in the company, has a favorite department—in somewhat the same way that parents tend to have a favorite child. Not having children of my own, I did some research on the topic and found this very interesting article on a study about the burying beetle

crm industry for process manufacturing  You Differentiate between Regular CRM and Manufacturing CRM? There are vendors who offer a special kind of customer relationship management (CRM), called CRM for manufacturing. Some of them are: Empower CRM , Pivotal CRM , Infor CRM , Microsoft Dynamics CRM , Sage CRM , and Plex . As you probably noticed, most, if not all, of them also offer enterprise resource planning (ERP) products. At a first glance, CRM for manufacturing does not look so different from regular CRM offered by vendors concentrating on Read More

A Business Intelligence Agenda for Midsize Organizations: Six Strategies for Success


Midsize companies see business intelligence (BI) as too unwieldy and expensive for them, and use spreadsheets for planning, budgeting, and forecasting. However, BI is well within reach through an incremental approach. Learn about six strategies for midsize companies for choosing and deploying BI solutions that address both business and IT challenges.

crm industry for process manufacturing  business intelligence, BI for midsize companies, performance management, business performance management Read More

Value Proposition for IBM Power Servers And i: Comparing Costs for EnterpriseOne Deployments


It is a challenging time for Oracle EnterpriseOne (E1) users. Organizations must contain IT costs and still meet business demands. In many cases, pressures to improve performance and increase efficiency are magnified by today’s economic conditions. One solution is to employ—or continue to employ—the IBM Power server platform and i for core E1 systems. Learn how four different installations fared with this solution.

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IFS Applications (v. 7.5) for Process Manufacturing ERP Certification Report


IFS Applications (v. 7.5) is TEC Certified for online evaluation of process manufacturing enterprise resource planning (ERP) solutions in the ERP Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

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Lean Manufacturing: A Primer


Lean manufacturing emphasizes the minimization of the amount of all the resources (including time) used in the various activities of the enterprise. The typical areas of hidden waste are over-production, waiting, transportation, over-processing, motion, excessive inventory, and defective units.

crm industry for process manufacturing  Manufacturing: A Primer Introduction It is not exactly breaking news that, due to the need for driving down costs and increasing efficiency, manufacturers (if not enterprises of all kinds) are increasingly subject to massive pressures. These pressures, however, often invalidate the traditional materials requirements planning (MRP) batch- and push-based production planning and associated economies of scale product costing approaches. This is Part One of a multi-part note. For this reason, there has Read More

Extending CRM Concepts in ERP Systems


If you're a manufacturer or distributor considering an enterprise resource planning (ERP) system with an integrated customer relationship management (CRM) application, you need to find out how far the "CRM concept" really extends to other elements of the ERP system, such as order frequency, buyer habits, specific customer invoicing requirements, etc. How vendors answer the eight crucial questions in this report will tell you what you need to know.

crm industry for process manufacturing  CRM Concepts in ERP Systems If you're a manufacturer or distributor considering an enterprise resource planning (ERP) system with an integrated customer relationship management (CRM) application, you need to find out how far the CRM concept really extends to other elements of the ERP system, such as order frequency, buyer habits, specific customer invoicing requirements, etc. How vendors answer the eight crucial questions in this report will tell you what you need to know. Read More

IQMS EnterpriseIQ ERP for Discrete Manufacturing Certification Report


The IQMS product EnterpriseIQ is now TEC Certified for online evaluation of enterprise resource planning (ERP) solutions for discrete manufacturing in the Enterprise Resource Planning Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

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Announcing Agilisys (Formerly SCT’s Process Manufacturing & Distribution Business) - Finally Fully Focused On Process Manufacturing


The new independent company will certainly benefit from having control of its own financial destiny, being able to make decisions based upon its own needs and objectives rather than being a small part of the much larger entities needs and objectives.

crm industry for process manufacturing  Agilisys (Formerly SCT’s Process Manufacturing & Distribution Business) - Finally Fully Focused On Process Manufacturing Announcing Agilisys (Formerly SCT's Process Manufacturing & Distribution Business) Finally Fully Focused On Process Manufacturing Featured Author - William Sheppard - June 26, 2002 Event Summary May 30, 2002 was a busy day for Agilisys . The buyout from SCT to form Agilisys was closed and they announced their new name. Formerly a division of SCT, Agilisys is now a Read More

The "S" in SAP Doesn't Stand for Security (that goes for PeopleSoft too)


During the course of product evaluations for a customer, the Technology Evaluation Center has uncovered a potential security hole in SAP R/3's three-tier architecture. SAP has revealed that they expect the database or third party products to handle security between the application server and the database server. If the client does not take these extra measures, the master password for the SAP database instance travels over the network in the clear, and can be captured. PeopleSoft has the same issue.

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Oracle JD Edwards EnterpriseOne 9.0 for ERP for Process Manufacturing Certification Report


Oracle JD Edwards EnterpriseOne 9.0 is now TEC Certified for online evaluation of process manufacturing solutions in the enterprise resource planning (ERP) Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

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