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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 customer relationship management advise for process manufacturing


The 2007 Microsoft® Office System in Manufacturing
This white paper highlights the key challenges facing the manufacturing industry, and discusses how the 2007 Microsoft® Office system can help maximize employee

customer relationship management advise for process manufacturing  and adapt to changing customer requirements. Through close alignment with upstream and downstream partners, manufacturers can rapidly react to changes such as short-term shifts in demand and supply. To achieve this alignment, manufacturing companies must transform their traditional value chains and work closely with partners, suppliers, and customers to create a collaborative, extended enterprise. There are numerous approaches to building a collaborative value chain. Companies can reduce disruptions by

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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Six Success Factors for Building a Best-run Marketing Organization


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customer relationship management advise for process manufacturing  to customers through robust customer relationship management (CRM) processes is an important way in which your company can gain insights to drive new product developments. For example, a company that manufactures and sells office equipment (including printers and fax machines) improved its customers' experiences by enhancing its service, complaint management, call center, and campaign management processes. In addition to improving service quality, increasing accessory sales, and enhancing revenue growth, Read More

SaaS Buyer's Guide for Wholesale and Distribution


SaaS, despite its phenomenal popularity, is certainly not one-size-fits-all. You need to consider decision criteria such as fit, return on investment, and risk. Learn how SaaS works, who the major vendors are, how SaaS can help your business grow, and how to find the SaaS solution that’s right for you. It’s all in this comprehensive SaaS Buyer’s Guide for Wholesale and Distribution from TEC and SupplyChainBrain.

customer relationship management advise for process manufacturing  management, inventory control, and customer relationship management (CRM) functions. During volatile economic circumstances, however, organizations within the W&D industry are also seeking ways to lower their technological overhead. Recently, this shift has taken the form of moving away from traditional delivery methods (i.e., on-premise systems) toward software-as-a-service (SaaS) or on-demand applications. Indeed, according to Forrester research from 2009 , SaaS adoption rates have increased 21 percent Read More

Barcoding 101 for Manufacturers: What You Need to Know to Get Started


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customer relationship management advise for process manufacturing  for the shop floor, Customer Relationship Management (CRM) for sales and marketing, Supply Chain Management (SCM) for procurement, and ERP for finance and management. Plex Online's fully integrated model delivers a shop floor to top floor view of a manufacturer's operations, enabling management to run its business at maximum efficiency.   About Plex Online Plex Online, built on a Software as a Service (SaaS) Cloud model, offers more than 400 functions, providing manufacturers instant access to vital Read More

Enterprise Performance Management: Cycle II


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customer relationship management advise for process manufacturing  customers and managing existing customer churn. Therefore, planning has to be more of a focus, while there is a perception that modeling can be deemed less important at this stage. However, when the overall indices are cross-referenced with how closely organisations score across the six sub-indices, it becomes apparent that those who score the most consistently across the sub-indices also tend to score the highest for the overall index. From this, Quocirca believes that, although it may be tempting to Read More

Dealing with Chaos: 4 Steps to Manufacturing Success


Manufacturing today is fraught with uncertainties in the supply chain due to a variety of global issues, including weather and exchange rates. You can counter supply problems with “safety stock.” But this extra inventory goes against the rules of an efficient lean environment. How can you stay demand driven, without a supply snafu? Find out how an information management system can help forecast your supply chain needs.

customer relationship management advise for process manufacturing  their struggle to satisfy customer demands. Contrary to what some might believe, a Lean enterprise is not one that does not need traditional information system support. On the contrary, Lean companies still need systems to manage customer orders and billing/collections, purchasing and supplier management, accounting and inance, engineering, and, yes, even materials and planning. In fact, planning and the included simulation, collaboration, and communications functions are critical tools for detecting Read More

Core HR Systems: Flawless Execution Enabling Strategic HR Management


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Announcing Agilisys (Formerly SCT’s Process Manufacturing & Distribution Business) - Finally Fully Focused On Process Manufacturing


The new independent company will certainly benefit from having control of its own financial destiny, being able to make decisions based upon its own needs and objectives rather than being a small part of the much larger entities needs and objectives.

customer relationship management advise for process manufacturing  Supply Chain Web Internet Customer Assistance Business Analytics Applied Relationship Technology These products are sold as a full suite, a functional suite (Supply Chain Planning for example) or as components (Demand Planning for example). The products are packaged such that a customer can buy a spot solution (Demand Planning) and let it grow into an integrated suite (Supply Chain Planning) as the needs of the company evolve. A major marketing thrust, internally referred to as Catalyst, is targeted at Read More

IFS Applications (version 8.0) for ERP for the Mining Industry Certification Report


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customer relationship management advise for process manufacturing  enables them to meet customer needs. Without an integrated approach, only pieces of the problem can be addressed. Collaboration is key to a truly successful partnership that empowers all levels of the supply chain to respond in real time. As the relationship between OEMs and CMs evolves, the need for lexible tools and methodologies to help them effectively manage change becomes more critical as well. During a recent webinar sponsored by Kinaxis, senior consultant Charlie Barnhart of Technology Read More

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Lean Manufacturing: A Primer


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customer relationship management advise for process manufacturing  in terms of increasing customer satisfaction levels (i.e., ensuring they get exactly what they want, when they want it), decreasing costs, and improving responsiveness via shorter lead times and improved quality and consistency. Nevertheless, manufacturers today face additional challenges in the form of increased customer expectations, shortened product cycles, product proliferation, foreign competition, and, occasionally, a declining economy. To make things worse, decreasing product life cycles mean Read More

PeopleSoft Gathers Manufacturing and SCM Wherewithal Part Three: The Manufacturing Industry


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