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Abstract:
Applications are more often outsourced than infrastructure, and this is increasingly done through software as a service (SaaS).
Vendors such as WebEx, Webcom, MCA Solutions, and Ariba are delivering applications as SaaS. (...)
Excerpt related to
customer relationship management application for manufacturing:
Applications are more often outsourced than infrastructure, and this is increasingly done through software as a service (SaaS).
Vendors such as We...
Published:
2006-03-17
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Abstract:
Mid-sized companies have the agility of small businesses, and are resource-rich enough to handle CRM implementation. However,
without comprehensive planning, attainable objectives, metrics, and check points mid-sized companies will not realize success
and full potential from their CRM system. (...)
Excerpt related to
customer relationship management application for manufacturing:
Mid-sized companies have the agility of small businesses, and are resource-rich enough to handle CRM implementation. However,
without comprehensiv...
Published:
2005-02-14
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Abstract:
Customer relationship management (CRM) can be a tool for positive change in businesses' operations. Or CRM can—unintentionally—cause
a host of problems, from lost employee time to lost customer data. But with the right information, implementing CRM allows
evolution without the upset of revolution. (...)
Excerpt related to
customer relationship management application for manufacturing:
Customer relationship management (CRM) can be a tool for positive change in businesses' operations. Or CRM can—unintentionally—cause
a host of pro...
Published:
2007-09-24
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Abstract:
This continues a reprint of the summary chapter from the book Managing Your Supply Chain Using Microsoft Navision by Dr.
Scott Hamilton. (...)
Excerpt related to
customer relationship management application for manufacturing:
This continues a reprint of the summary chapter from the book Managing Your Supply Chain Using Microsoft Navision by Dr. Scott
Hamilton.
Published:
2005-07-06
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Abstract:
Properly implemented supplier relationship management solutions can help companies overcome some of today's business challenges
by allowing them to restructure their supply chains, align business processes, define and establish company-supplier relationships,
and integrate information systems to share in (...)
Excerpt related to
customer relationship management application for manufacturing:
Properly implemented supplier relationship management solutions can help companies overcome some of today's business challenges
by allowing them t...
Published:
2007-01-19
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Abstract:
Surado Solutions aims to provide a complete customer relationship management suite. We'll analyze Surado CRM 5.0 from the
perspectives of core functionality, its distinguishing factors, and the challenges users may face when considering the Surado
solution. (...)
Excerpt related to
customer relationship management application for manufacturing:
Surado Solutions aims to provide a complete customer relationship management suite. We'll analyze Surado CRM 5.0 from
the perspectives of core fun...
Published:
2006-08-17
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Abstract:
Front-office vendors Baan Co. and SalesLogix Inc. round out their customer-relationship management application suites adding
new marketing, service, and E-commerce capabilities. (...)
Excerpt related to
customer relationship management application for manufacturing:
Front-office vendors Baan Co. and SalesLogix Inc. round out their customer-relationship management application suites adding
new marketing, servic...
Published:
2000-03-17
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Abstract:
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical framework, sales and marketing strategies, including Internet strategies, and customer satisfaction metrics
will create a smooth running CRM machine in your compan (...)
Excerpt related to
customer relationship management application for manufacturing:
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical fram...
Published:
2005-02-17
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Abstract:
The software as a service (SaaS) delivery model is here to stay, and most vendors have noticed. Recently, the endorsement
for SaaS in the realm of manufacturing enterprise resource planning has come from a veteran vendor and SaaS pioneer. (...)
Excerpt related to
customer relationship management application for manufacturing:
The software as a service (SaaS) delivery model is here to stay, and most vendors have noticed. Recently, the endorsement
for SaaS in the realm of...
Published:
2007-12-14
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Abstract:
Developing the competitive edge involves information gathering and communicating. Using a continuous feedback loop that incorporates
sales, service, and customer satisfaction, will help you realize the benefits of a CRM system. (...)
Excerpt related to
customer relationship management application for manufacturing:
Developing the competitive edge involves information gathering and communicating. Using a continuous feedback loop that incorporates
sales, servic...
Published:
2005-02-16
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Abstract:
MAPICS remains a customer-focused organization with the mantra of helping customers in select verticals become world-class
manufacturers. (...)
Excerpt related to
customer relationship management application for manufacturing:
MAPICS remains a customer-focused organization with the mantra of helping customers in select verticals become world-class
manufacturers.
Published:
2003-10-11
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Abstract:
Manufacturing operations are characterized by a need for factory transformation management. Via software that uses a "virtual
factory" approach to synchronize the supply chain, Pelion Systems is attempting to establish a new market category, manufacturing
process optimization, to satisfy this need. (...)
Excerpt related to
customer relationship management application for manufacturing:
Manufacturing operations are characterized by a need for factory transformation management. Via software that uses a "virtual
factory" approach to...
Published:
2006-01-31
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Abstract:
CRM system can increase your profits and build customer loyalty by streamlining your processes and provide better quality
products and services. However, you first must be prepared to overcome lack of requirements, combat scope creep, and compensate
for lack of skills. (...)
Excerpt related to
customer relationship management application for manufacturing:
CRM system can increase your profits and build customer loyalty by streamlining your processes and provide better quality
products and services. H...
Published:
2005-02-15
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Abstract:
The worst is past for SoftBrands. However, the vendor must still deal with the problem of blending many formerly independent
organizations together, while figuring out how best to leverage their different technological and industrial strengths. (...)
Excerpt related to
customer relationship management application for manufacturing:
The worst is past for SoftBrands. However, the vendor must still deal with the problem of blending many formerly independent
organizations togethe...
Published:
2006-03-03
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Abstract:
Lilly Software’s financial success and double-digit revenue growth during the recent years have been attributable to its
strong offerings and efficient distribution model for its target niche. However, the future is not going to be quite so bright
unless the company overcomes serious challenges. (...)
Excerpt related to
customer relationship management application for manufacturing:
Lilly Software’s financial success and double-digit revenue growth during the recent years have been attributable to its strong
offerings and effi...
Published:
2001-02-08
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Abstract:
Read this guide to discrete ERP functions & features to determine which discrete ERP features are a high priority for your
manufacturing organization. This reference guide provides insight into the discrete manufacturing ERP features and functions
currently available on today’s market. It will help you (...)
Excerpt related to
customer relationship management application for manufacturing:
Read this guide to discrete ERP functions & features to determine which discrete ERP features are a high priority for
your manufacturing organizati...
Published:
2010-02-25
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Abstract:
The dot-com revolution has left few impressions as significant as the hosted software phenomenon. In fact, its success has
caused many organizations with reservations about hosted solutions to think twice. So what exactly are its advantages and
disadvantages? (...)
Excerpt related to
customer relationship management application for manufacturing:
The dot-com revolution has left few impressions as significant as the hosted software phenomenon. In fact, its success has
caused many organizatio...
Published:
2006-07-07
-
Abstract:
As the contest for the lower-end of the market intensifies, SAP is further honing a twofold strategy of promulgating its
mySAP All-in-One vertical offerings for the higher-end of the mid-market, while offering the SAP Business One product to appeal
to smaller enterprises with less complex processes. Soft (...)
Excerpt related to
customer relationship management application for manufacturing:
As the contest for the lower-end of the market intensifies, SAP is further honing a twofold strategy of promulgating its mySAP
All-in-One vertical...
Published:
2004-05-07
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Abstract:
Over past two decades, Ross Systems has delivered strong back-office functionality and good customer support within certain
industries; it is considered a leader in native process manufacturing functionality. The company has also expanded its online
operations through its RenaissanceLink software applica (...)
Excerpt related to
customer relationship management application for manufacturing:
Over past two decades, Ross Systems has delivered strong back-office functionality and good customer support within certain
industries; it is cons...
Published:
2000-07-20
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Abstract:
Product Lifecycle Management (PLM) addresses the full lifecycle of a product. The focus of most of the current PLM solutions,
however, does not make the most of the value available from servicing products after they have been sold. Service Lifecycle
Management (SLM) promises valuable business benefits (...)
Excerpt related to
customer relationship management application for manufacturing:
... but it can also extend its relationship with the ... of servicing products
and increased customer satisfaction. ... 15 years of experience in management
consulting and ...
Published:
2003-06-11