-
Abstract:
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical framework, sales and marketing strategies, including Internet strategies, and customer satisfaction metrics
will create a smooth running CRM machine in your compan (...)
Excerpt related to
customer relationship management case study for manufacturing:
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical fram...
Published:
2005-02-17
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Abstract:
Mid-sized companies have the agility of small businesses, and are resource-rich enough to handle CRM implementation. However,
without comprehensive planning, attainable objectives, metrics, and check points mid-sized companies will not realize success
and full potential from their CRM system. (...)
Excerpt related to
customer relationship management case study for manufacturing:
Mid-sized companies have the agility of small businesses, and are resource-rich enough to handle CRM implementation. However,
without comprehensiv...
Published:
2005-02-14
-
Abstract:
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical framework, sales and marketing strategies, including Internet strategies, and customer satisfaction metrics
will create a smooth running CRM machine in your compan (...)
Excerpt related to
customer relationship management case study for manufacturing:
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical fram...
Published:
2005-02-17
-
Abstract:
As a global leader of products designed for use in the manufacturing process, TigerStop LLC realized that in order to remain
competitive, it would need to invest in a customer relationship management (CRM) system. After purchasing a CRM solution from
a leading software developer, it has realized many ben (...)
Excerpt related to
customer relationship management case study for manufacturing:
... Software. Document Type: Case Study Description: As ...
for use in the manufacturing process, TigerStop ... to invest in a customer
relationship management (CRM) system ...
Published:
2010-03-11
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Abstract:
With 2008 sales of over $10 billion, a global process manufacturer realized that strategic focus on pricing was critical
to enhancing its competitiveness and overall profitability. A key element of the company’s pricing and profitability initiative
was to invest in an enterprise-wide pricing solution, (...)
Excerpt related to
customer relationship management case study for manufacturing:
... Find out about the price management solution the company chose. Download <strong>Case
Study: Process Manufacturing</strong>. Comments: ...
Published:
2010-03-11
-
Abstract:
Mid-sized companies have the agility of small businesses, and are resource-rich enough to handle CRM implementation. However,
without comprehensive planning, attainable objectives, metrics, and check points mid-sized companies will not realize success
and full potential from their CRM system. (...)
Excerpt related to
customer relationship management case study for manufacturing:
Mid-sized companies have the agility of small businesses, and are resource-rich enough to handle CRM implementation. However,
without comprehensiv...
Published:
2005-02-14
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Abstract:
Wilson Tool recognized the need to develop its online presence. The company’s customers increasingly expected to be able
to access information about products, execute order transactions, and view order status at any time—even after business hours—to
support its own operations. Learn how the company (...)
Excerpt related to
customer relationship management case study for manufacturing:
... how the company’s new customer relationship management
(CRM) solution helped Wilson ensure its customers’ success. Download <strong>Case Study:
Wilson Tool ...
Published:
2010-09-01
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Abstract:
The school of business at one of Canada’s largest universities realized its old system for online registration, customer
relationship management (CRM), and e-mail lacked needed functionality. The school wanted better reporting capabilities, automated
waitlist maintenance, the ability to locate and chan (...)
Excerpt related to
customer relationship management case study for manufacturing:
Document Type: Case Study Description: The school of business at one of ...
its old system for online registration, customer relationship management
(CRM), and e ...
Published:
2010-03-11
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Abstract:
To be certain its materials management functions were up to par with industry best practices, a South African fertilizer
plant obtained the services of an inventory optimization firm. In doing so, it was able to identify weak links in its inventory
control processes, and achieved a savings of over $2 mil (...)
Excerpt related to
customer relationship management case study for manufacturing:
Case Study: Material Management Optimization. Source ...
amount. Download <strong>Case Study: Material Management Optimization</strong>.
Comments: ...
Published:
2010-03-11
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Abstract:
During a period of rapid growth, MSI—an IT solutions provider—found its business software applications couldn’t keep up with
the amount and diversity of information pouring into the company. The lack of a centralized customer relationship management
(CRM) system also caused problems with MSI’s pa (...)
Excerpt related to
customer relationship management case study for manufacturing:
... The lack of a centralized customer relationship management
(CRM) system also ... Download <strong>Case Study: Customer
and Data Management System Helps Maintain ...
Published:
2010-03-11
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Abstract:
In 1999, specialty chemicals manufacturer Rohm and Haas Company wanted to move to a new platform to simplify the complexity
resulting from over 300 disparate information technology (IT) systems. First, Rohm and Haas wanted to adopt common global
processes to increase efficiency, and implement smart sourc (...)
Excerpt related to
customer relationship management case study for manufacturing:
... Second, management needed a better way to see customer trends and evaluate
competitors. Download <strong>SAP Case Study: Rohm and Haas</strong>. Comments:
...
Published:
2010-03-11
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Abstract:
Bernstein AG, established in 1947 and headquartered in Porta Westfalica (Germany), builds and sells components and systems
for industrial automation peripherals. In 2002, it began the task of selecting and implementing a flexible, web-based business
process management (BPM) system. One of the most import (...)
Excerpt related to
customer relationship management case study for manufacturing:
... implementing a flexible, web-based business process management (BPM) system. ...
Download <strong>Ultimus Case Study: Optimized Customer Fulfillment
with ...
Published:
2010-03-11
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Abstract:
Although Active Voice is a global provider of business telecommunications, it didn’t have a dedicated solution for sales
automation or customer service. Sales reps lacked what they needed to follow up on leads and were losing valuable opportunities.
But when the company implemented an e-customer relati (...)
Excerpt related to
customer relationship management case study for manufacturing:
... relationship (e-CRM) solution, its users gained mobile access to valuable customer
information. Learn about the other benefits. Download <strong>Case Study: ...
Published:
2010-03-11
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Abstract:
Developing the competitive edge involves information gathering and communicating. Using a continuous feedback loop that incorporates
sales, service, and customer satisfaction, will help you realize the benefits of a CRM system. (...)
Excerpt related to
customer relationship management case study for manufacturing:
Developing the competitive edge involves information gathering and communicating. Using a continuous feedback loop that incorporates
sales, servic...
Published:
2005-02-16
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Abstract:
For over eighty years, the Edlund Company has been a leading supplier of stainless steel appliances and equipment to the
food service industry—a highly competitive sector with lean operating margins. In 2003, to uphold quality standards and gain
tighter control over its manufacturing process and custo (...)
Excerpt related to
customer relationship management case study for manufacturing:
... and gain tighter control over its manufacturing process and customer
service functions ... Download <strong>IQMS Case Study: Edlund Company
Gains Visibility ...
Published:
2010-03-11
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Abstract:
When Edge Products’ new management team saw that the company’s manual engineering processes were not conducive to its constantly
changing product design environment, they immediately sought to improve change and part control processes. Learn how a new
product lifecycle management (PLM) solution helpe (...)
Excerpt related to
customer relationship management case study for manufacturing:
... Source: Omnify Software. Document Type: Case Study Description: When
Edge Products’ new management team saw that the company’s manual engineering processes ...
Published:
2010-04-19
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Abstract:
As Wiltshire Precision has grown, it has faced challenges common to manufacturers—controlling costs, constant efficiency
improvements, competition from abroad, and expansion of customer base and shop space. After implementing an enterprise resource
planning (ERP) system, Wiltshire’s newly automat (...)
Excerpt related to
customer relationship management case study for manufacturing:
... Source: Global Shop Solutions. Document Type: Case Study Description:
As Wiltshire ... improvements, competition from abroad, and expansion of customer base and
...
Published:
2010-03-11
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Abstract:
This is part two of a note describing an opportunity TEC had to evaluate and compare the four top ERP vendors for a client.
Each vendor’s offering differed in such areas as functionality, flexibility, process fit and ease of use. Find out what TEC
learned as a result of the selection engagement. (...)
Excerpt related to
customer relationship management case study for manufacturing:
This is part two of a note describing an opportunity TEC had to evaluate and compare the four top ERP vendors for a client.
Each vendor’s offering...
Published:
2001-11-21
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Abstract:
By implementing a job costing and enterprise resource planning (ERP) system designed for discrete manufacturing, Young Electric
Sign Company (YESCO) was able to save almost $250,000 (USD). Managers now have more accurate views of job completion and employee
performance. Plus, the system’s ability to so (...)
Excerpt related to
customer relationship management case study for manufacturing:
Document Type: Case Study Description: By implementing a job costing and enterprise resource
planning (ERP) system designed for discrete manufacturing, Young ...
Published:
2010-03-11
-
Abstract:
Customer Success. Download IT Research White Papers Linked To the Customer Success. For years, Sage MAS 90 ERP served Metrolina
Greenhouses well as its accounting and distribution solution. But continued growth and expansion led it to seek a comprehensive
warehouse management solution (WMS), to incorporat (...)
Excerpt related to
customer relationship management case study for manufacturing:
Customer Success. Download IT Research White Papers Linked To the Customer Success. For years, Sage MAS 90 ERP served Metrolina
Greenhouses well as...
Published:
2010-03-11