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Abstract:
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical framework, sales and marketing strategies, including Internet strategies, and customer satisfaction metrics
will create a smooth running CRM machine in your compan (...)
Excerpt related to
customer relationship management case study for product manufacturing:
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical fram...
Published:
2005-02-17
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Abstract:
When Edge Products’ new management team saw that the company’s manual engineering processes were not conducive to its constantly
changing product design environment, they immediately sought to improve change and part control processes. Learn how a new
product lifecycle management (PLM) solution helpe (...)
Excerpt related to
customer relationship management case study for product manufacturing:
... Omnify Software. Document Type: Case Study Description: When Edge Products’
new management team saw ... to its constantly changing product design environment
...
Published:
2010-04-19
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Abstract:
As a global leader of products designed for use in the manufacturing process, TigerStop LLC realized that in order to remain
competitive, it would need to invest in a customer relationship management (CRM) system. After purchasing a CRM solution from
a leading software developer, it has realized many ben (...)
Excerpt related to
customer relationship management case study for product manufacturing:
... Software. Document Type: Case Study Description: As ...
for use in the manufacturing process, TigerStop ... to invest in a customer
relationship management (CRM) system ...
Published:
2010-03-11
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Abstract:
Wilson Tool recognized the need to develop its online presence. The company’s customers increasingly expected to be able
to access information about products, execute order transactions, and view order status at any time—even after business hours—to
support its own operations. Learn how the company (...)
Excerpt related to
customer relationship management case study for product manufacturing:
... how the company’s new customer relationship management
(CRM) solution helped Wilson ensure its customers’ success. Download <strong>Case Study:
Wilson Tool ...
Published:
2010-09-01
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Abstract:
Wilson Tool recognized the need to develop its online presence. The company’s customers increasingly expected to be able
to access information about products, execute order transactions, and view order status at any time—even after business hours—to
support its own operations. Learn how the company (...)
Excerpt related to
customer relationship management case study for product manufacturing:
... how the company’s new customer relationship management
(CRM) solution helped Wilson ensure its customers’ success. Download <strong>Case Study:
Wilson Tool ...
Published:
2010-09-01
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Abstract:
Easy to read. Download the case study about Martin's Wood Products. Martin’s Wood Products, producers of solid wood furniture
for over 20 years, is a family-run business that has aimed to keep pace with the enterprise resource planning (ERP) advances
of the 21st century. To bring costing under control, (...)
Excerpt related to
customer relationship management case study for product manufacturing:
... company uses an ERP and product configurator solution ... on the shop
floor and in management meetings - this ... Resources Related to Case Study:
Martin's Wood Products ...
Published:
2010-03-11
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Abstract:
Astronics Advanced Electronic Systems was having problems with its product development processes. The company’s home-grown
system of Windows folders, Excel files, and Access databases was causing data inconsistencies that led to costly rework. Learn
how Astronics chose a product lifecycle management (P (...)
Excerpt related to
customer relationship management case study for product manufacturing:
... Learn how Astronics chose a product lifecycle management (PLM) solution
... Download <strong>Case Study: Astronics Advanced Electronic Systems</strong>.
...
Published:
2010-04-19
-
Abstract:
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical framework, sales and marketing strategies, including Internet strategies, and customer satisfaction metrics
will create a smooth running CRM machine in your compan (...)
Excerpt related to
customer relationship management case study for product manufacturing:
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical fram...
Published:
2005-02-17
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Abstract:
Customer Success. Download IT Research White Papers Linked To the Customer Success. For years, Sage MAS 90 ERP served Metrolina
Greenhouses well as its accounting and distribution solution. But continued growth and expansion led it to seek a comprehensive
warehouse management solution (WMS), to incorporat (...)
Excerpt related to
customer relationship management case study for product manufacturing:
Customer Success. Download IT Research White Papers Linked To the Customer Success. For years, Sage MAS 90 ERP served Metrolina
Greenhouses well as...
Published:
2010-03-11
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Abstract:
Developing the competitive edge involves information gathering and communicating. Using a continuous feedback loop that incorporates
sales, service, and customer satisfaction, will help you realize the benefits of a CRM system. (...)
Excerpt related to
customer relationship management case study for product manufacturing:
Developing the competitive edge involves information gathering and communicating. Using a continuous feedback loop that incorporates
sales, servic...
Published:
2005-02-16
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Abstract:
This is part two of a note describing an opportunity TEC had to evaluate and compare the four top ERP vendors for a client.
Each vendor’s offering differed in such areas as functionality, flexibility, process fit and ease of use. Find out what TEC
learned as a result of the selection engagement. (...)
Excerpt related to
customer relationship management case study for product manufacturing:
This is part two of a note describing an opportunity TEC had to evaluate and compare the four top ERP vendors for a client.
Each vendor’s offering...
Published:
2001-11-21
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Abstract:
With 2008 sales of over $10 billion, a global process manufacturer realized that strategic focus on pricing was critical
to enhancing its competitiveness and overall profitability. A key element of the company’s pricing and profitability initiative
was to invest in an enterprise-wide pricing solution, (...)
Excerpt related to
customer relationship management case study for product manufacturing:
... Find out about the price management solution the company chose. Download <strong>Case
Study: Process Manufacturing</strong>. Comments: ...
Published:
2010-03-11
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Abstract:
Tellabs is a $1.3 billion (US) corporation that designs, manufactures, markets, and services optical networking, broadband
access and voice quality enhancement. Tellabs was faced with a high volume and high cost product returns process. Improper
documentation, lengthy processing times, and insufficient r (...)
Excerpt related to
customer relationship management case study for product manufacturing:
... Profitability and Processes in Returns Management. ... Commerce. Document
Type: Case Study Description: Tellabs is a ... documentation was affecting
customer service and ...
Published:
2010-03-11
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Abstract:
To be certain its materials management functions were up to par with industry best practices, a South African fertilizer
plant obtained the services of an inventory optimization firm. In doing so, it was able to identify weak links in its inventory
control processes, and achieved a savings of over $2 mil (...)
Excerpt related to
customer relationship management case study for product manufacturing:
Case Study: Material Management Optimization. Source ...
amount. Download <strong>Case Study: Material Management Optimization</strong>.
Comments: ...
Published:
2010-03-11
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Abstract:
As a world class supplier of metal stampings, automated assemblies, lamination stamp¬ings, and die castings, Orchid International’s
products can be found in virtually every home or automobile. Its challenge was to find a way—with an IT staff of three people—to
run five manufacturing facilities ope (...)
Excerpt related to
customer relationship management case study for product manufacturing:
... varying manufacturing processes as a tier-one and tier-two supplier to demanding customers
in a variety of industries. Download <strong>CMS Case Study: Orchid ...
Published:
2010-03-11
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Abstract:
A fast-growing robotics product manufacturer needed to track an extremely large inventory of individual products. A daily
expanding product line presented even greater hurdles for inventory management, and meeting on-time delivery goals. The company’s
old enterprise resource planning (ERP) system wasn (...)
Excerpt related to
customer relationship management case study for product manufacturing:
... Source: Consona. Document Type: Case Study Description: A ...
A daily expanding product line presented even greater hurdles for inventory management,
and meeting on ...
Published:
2010-03-11
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Abstract:
Mid-sized companies have the agility of small businesses, and are resource-rich enough to handle CRM implementation. However,
without comprehensive planning, attainable objectives, metrics, and check points mid-sized companies will not realize success
and full potential from their CRM system. (...)
Excerpt related to
customer relationship management case study for product manufacturing:
Mid-sized companies have the agility of small businesses, and are resource-rich enough to handle CRM implementation. However,
without comprehensiv...
Published:
2005-02-14
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Abstract:
MISTRAL Engines, founded in 2001, has a line of engines to meet the needs of 21st-century aviation. MISTRAL looked for a
data management system that was flexible enough to adjust smoothly and on an ad hoc basis to a company in constant growth
and with continuously evolving processes. Find out how its new (...)
Excerpt related to
customer relationship management case study for product manufacturing:
... new product lifecycle management (PLM) solution helps the company throughout
the full product development process. Download <strong>Case Study:
MISTRAL Engines ...
Published:
2010-03-11
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Abstract:
A global sales force spread over five continents becomes more effective with Cameleon. Find Free IT Guides, Case Studies,
and Other Resources Linked to the global sales force. SDMO Industries, a global manufacturer of power generators, sells its
broad product line through a variety of sales channels. Comm (...)
Excerpt related to
customer relationship management case study for product manufacturing:
A global sales force spread over five continents becomes more effective with Cameleon. Find Free IT Guides, Case Studies,
and Other Resources Linke...
Published:
2010-03-11
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Abstract:
After remarkable growth, ADA Cosmetics’ business software had reached its limits, and the company needed a replacement. Due
to ADA’s broad product range, the new system had to manage batch and process manufacturing, as well as custom and small-scale
production. And because ADA distributes products na (...)
Excerpt related to
customer relationship management case study for product manufacturing:
... Source: ABAS Software. Document Type: Case Study Description: After
... Due to ADA’s broad product range, the ... to manage batch and process
manufacturing, as well ...
Published:
2010-08-27
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