-
Abstract:
This continues a reprint of the summary chapter from the book Managing Your Supply Chain Using Microsoft Navision by Dr.
Scott Hamilton. (...)
Excerpt related to
customer relationship management general manufacturing:
This continues a reprint of the summary chapter from the book Managing Your Supply Chain Using Microsoft Navision by Dr. Scott
Hamilton.
Published:
2005-07-06
-
Abstract:
For this Showdown, we looked at all three of the main CRM modules: sales force automation, marketing automation, and customer
service and support. To eliminate any chance of bias and to ensure a level playing field, all the criteria that make up these
three modules in our CRM Evaluation Center were given (...)
Excerpt related to
customer relationship management general manufacturing:
For this Showdown, we looked at all three of the main CRM modules: sales force automation, marketing automation, and customer
service and support....
Published:
2008-09-29
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Abstract:
Applications are more often outsourced than infrastructure, and this is increasingly done through software as a service (SaaS).
Vendors such as WebEx, Webcom, MCA Solutions, and Ariba are delivering applications as SaaS. (...)
Excerpt related to
customer relationship management general manufacturing:
Applications are more often outsourced than infrastructure, and this is increasingly done through software as a service (SaaS).
Vendors such as We...
Published:
2006-03-17
-
Abstract:
The current market trend is towards vendors that can provide comprehensive solutions for small and medium sized enterprises
(SME) with a justifiable return on investment (ROI), and Exact seems to have a fair shot at making a mark. (...)
Excerpt related to
customer relationship management general manufacturing:
... accounting, payroll, customer relationship management
(CRM), enterprise ... PSA, document management, and many ... size and general
manufacturing environments (such as ...
Published:
2004-03-03
-
Abstract:
Properly implemented supplier relationship management solutions can help companies overcome some of today's business challenges
by allowing them to restructure their supply chains, align business processes, define and establish company-supplier relationships,
and integrate information systems to share in (...)
Excerpt related to
customer relationship management general manufacturing:
Properly implemented supplier relationship management solutions can help companies overcome some of today's business challenges
by allowing them t...
Published:
2007-01-19
-
Abstract:
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical framework, sales and marketing strategies, including Internet strategies, and customer satisfaction metrics
will create a smooth running CRM machine in your compan (...)
Excerpt related to
customer relationship management general manufacturing:
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical fram...
Published:
2005-02-17
-
Abstract:
Read this guide to discrete ERP functions & features to determine which discrete ERP features are a high priority for your
manufacturing organization. This reference guide provides insight into the discrete manufacturing ERP features and functions
currently available on today’s market. It will help you (...)
Excerpt related to
customer relationship management general manufacturing:
Read this guide to discrete ERP functions & features to determine which discrete ERP features are a high priority for
your manufacturing organizati...
Published:
2010-02-25
-
Abstract:
With a flurry of alliance making activities, SSA GT is executing a strategy to save the company from oblivion by extending
the value proposition to existing customer base. SSA GT seemingly intends to achieve its all-round product portfolio and implementation
approach through in-depth strategic partnershi (...)
Excerpt related to
customer relationship management general manufacturing:
... collaborative commerce, e-procurement, customer relationship management
(CRM), factory ... food and beverage, pharmaceutical/chemical and general manufacturing.
...
Published:
2002-01-03
-
Abstract:
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical framework, sales and marketing strategies, including Internet strategies, and customer satisfaction metrics
will create a smooth running CRM machine in your compan (...)
Excerpt related to
customer relationship management general manufacturing:
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical fram...
Published:
2005-02-17
-
Abstract:
Although a relative newcomer, the Process Manufacturing Solutions division of SCT has been able to remain focused on the
process manufacturing industry. With the exit or weakening position of most other process-focused vendors, SCT should thrive.
However, its low profile marketing strategy, undeveloped c (...)
Excerpt related to
customer relationship management general manufacturing:
Although a relative newcomer, the Process Manufacturing Solutions division of SCT has been able to remain focused on the process
manufacturing ind...
Published:
2001-01-15
-
Abstract:
The current market trend is towards vendors that can provide comprehensive solutions for small and medium sized enterprises
(SME) with a justifiable return on investment (ROI), and Exact seems to have a fair shot at making a mark. (...)
Excerpt related to
customer relationship management general manufacturing:
... accounting, payroll, customer relationship management
(CRM), enterprise ... PSA, document management, and many ... size and general
manufacturing environments (such as ...
Published:
2004-03-03
-
Abstract:
The PeopleSoft-J.D. Edwards merger was, in great part, about retaining the big five (or big four, or big three) seat and
the need to be bigger within shrinking market opportunities. The combined vendors should now a have solid foothold against
SAP and Oracle, particularly because one better-performing si (...)
Excerpt related to
customer relationship management general manufacturing:
The PeopleSoft-JD Edwards merger was, in great part, about retaining the big five (or big four, or big three) seat and the
need to be bigger wit...
Published:
2004-01-26
-
Abstract:
When all enterprise vendors go for ERP and like solutions to help improve the business of small, midsize, and large aerospace
and defense (A&D); engineer-to-order (ETO); contract manufacturing; maintenance, repair, and overhaul (MRO); and like project-oriented
manufacturing companies they may face the ne (...)
Excerpt related to
customer relationship management general manufacturing:
When all enterprise vendors go for ERP and like solutions to help improve the business of small, midsize, and large aerospace
and defense (A&D); e...
Published:
2005-01-12
-
Abstract:
The vendor that many have long forgotten seems to be reincarnating. In order to return from oblivion SSA GT has been making
strides to put itself back on the global enterprise applications map, primarily through salvaging the relationships with existing
customers. Will the latest V8 product vouch for an (...)
Excerpt related to
customer relationship management general manufacturing:
The vendor that many have long forgotten seems to be reincarnating. In order to return from oblivion SSA GT has been making
strides to put itself ...
Published:
2001-09-10
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Abstract:
As long as the "old" software is meeting business needs, new technology is not the change driver, which makes building replacement
products on a new framework a higher risk strategy. Product functionality still matters and, while it is important for enterprise
applications providers to implement the late (...)
Excerpt related to
customer relationship management general manufacturing:
As long as the "old" software is meeting business needs, new technology is not the change driver, which makes building
replacement products on a n...
Published:
2004-06-25
-
Abstract:
SCT has announced more e-commerce offerings for the process industries, including an expanded vision for their iProcess.sct
solution called 'Collaboration in Process' which is based on recognition that process manufacturers and distributors will
increasingly go to market as members of competing commerce (...)
Excerpt related to
customer relationship management general manufacturing:
SCT has announced more e-commerce offerings for the process industries, including an expanded vision for their iProcess.sct
solution called 'Coll...
Published:
2001-04-30
-
Abstract:
This guide to supply chain management (SCM) functions/features will help you determine which SCM features are a high priority
for your organization. This guide to supply chain management (SCM) functions/features will help you determine which SCM features
are a high priority for your organization. Learn ab (...)
Excerpt related to
customer relationship management general manufacturing:
This guide to supply chain management (SCM) functions/features will help you determine which SCM features are a high priority
for your organization...
Published:
2010-05-04
-
Excerpt related to
customer relationship management general manufacturing:
... as IBM, Cisco, Applied Materials, Intel, General Motors, and ... professor
in the operations management department at ... translated into poor customer
service) with ...
Published:
2008-03-05
-
Abstract:
The latest acquisitions of SSA Global indicate a new phase in the vendor's acquisition strategy and development cycle, and
are furthering its goal to be number three (after SAP and Oracle) in the world of enterprise resource planning vendors. (...)
Excerpt related to
customer relationship management general manufacturing:
The latest acquisitions of SSA Global indicate a new phase in the vendor's acquisition strategy and development cycle,
and are furthering its goal...
Published:
2006-04-26
-
Abstract:
While an increasing demand for services and incremental purchases of new extended-ERP functionality from existing client
base, with a modest ooze of new accounts and even a notable influx of new accounts for distinguished some, may not put the
revitalized former ERP losers back on top of the enterprise a (...)
Excerpt related to
customer relationship management general manufacturing:
While an increasing demand for services and incremental purchases of new extended-ERP functionality from existing client base,
with a modest ooze ...
Published:
2003-03-20