-
Abstract:
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical framework, sales and marketing strategies, including Internet strategies, and customer satisfaction metrics
will create a smooth running CRM machine in your compan (...)
Excerpt related to
customer relationship management general product manufacturing:
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical fram...
Published:
2005-02-17
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Abstract:
This continues a reprint of the summary chapter from the book Managing Your Supply Chain Using Microsoft Navision by Dr.
Scott Hamilton. (...)
Excerpt related to
customer relationship management general product manufacturing:
This continues a reprint of the summary chapter from the book Managing Your Supply Chain Using Microsoft Navision by Dr. Scott
Hamilton.
Published:
2005-07-06
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Abstract:
Applications are more often outsourced than infrastructure, and this is increasingly done through software as a service (SaaS).
Vendors such as WebEx, Webcom, MCA Solutions, and Ariba are delivering applications as SaaS. (...)
Excerpt related to
customer relationship management general product manufacturing:
Applications are more often outsourced than infrastructure, and this is increasingly done through software as a service (SaaS).
Vendors such as We...
Published:
2006-03-17
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Abstract:
Although a relative newcomer, the Process Manufacturing Solutions division of SCT has been able to remain focused on the
process manufacturing industry. With the exit or weakening position of most other process-focused vendors, SCT should thrive.
However, its low profile marketing strategy, undeveloped c (...)
Excerpt related to
customer relationship management general product manufacturing:
Although a relative newcomer, the Process Manufacturing Solutions division of SCT has been able to remain focused on the process
manufacturing ind...
Published:
2001-01-15
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Abstract:
The PeopleSoft-J.D. Edwards merger was, in great part, about retaining the big five (or big four, or big three) seat and
the need to be bigger within shrinking market opportunities. The combined vendors should now a have solid foothold against
SAP and Oracle, particularly because one better-performing si (...)
Excerpt related to
customer relationship management general product manufacturing:
The PeopleSoft-JD Edwards merger was, in great part, about retaining the big five (or big four, or big three) seat and the
need to be bigger wit...
Published:
2004-01-26
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Abstract:
Read this guide to discrete ERP functions & features to determine which discrete ERP features are a high priority for your
manufacturing organization. This reference guide provides insight into the discrete manufacturing ERP features and functions
currently available on today’s market. It will help you (...)
Excerpt related to
customer relationship management general product manufacturing:
Read this guide to discrete ERP functions & features to determine which discrete ERP features are a high priority for
your manufacturing organizati...
Published:
2010-02-25
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Abstract:
The most important factor in industry is no longer the mere price of the product. Increasingly, the purchaser's task has
become to obtain the right product of the right quality at the right time—and for the right price. (...)
Excerpt related to
customer relationship management general product manufacturing:
The most important factor in industry is no longer the mere price of the product. Increasingly, the purchaser's task has
become to obtain the righ...
Published:
2006-04-19
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Abstract:
Over past two decades, ROI Systems has shown the commitment to deliver solid discrete manufacturing functionality and superior
customer support, with modest growth and cautious new technology introduction as a consequence. Owing to its slow growth,
ROI has achieved a small market presence in general and (...)
Excerpt related to
customer relationship management general product manufacturing:
Over past two decades, ROI Systems has shown the commitment to deliver solid discrete manufacturing functionality and superior
customer support, w...
Published:
2000-06-22
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Abstract:
SCT has announced more e-commerce offerings for the process industries, including an expanded vision for their iProcess.sct
solution called 'Collaboration in Process' which is based on recognition that process manufacturers and distributors will
increasingly go to market as members of competing commerce (...)
Excerpt related to
customer relationship management general product manufacturing:
SCT has announced more e-commerce offerings for the process industries, including an expanded vision for their iProcess.sct
solution called 'Coll...
Published:
2001-04-30
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Abstract:
When all enterprise vendors go for ERP and like solutions to help improve the business of small, midsize, and large aerospace
and defense (A&D); engineer-to-order (ETO); contract manufacturing; maintenance, repair, and overhaul (MRO); and like project-oriented
manufacturing companies they may face the ne (...)
Excerpt related to
customer relationship management general product manufacturing:
When all enterprise vendors go for ERP and like solutions to help improve the business of small, midsize, and large aerospace
and defense (A&D); e...
Published:
2005-01-12
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Abstract:
As long as the "old" software is meeting business needs, new technology is not the change driver, which makes building replacement
products on a new framework a higher risk strategy. Product functionality still matters and, while it is important for enterprise
applications providers to implement the late (...)
Excerpt related to
customer relationship management general product manufacturing:
As long as the "old" software is meeting business needs, new technology is not the change driver, which makes building
replacement products on a n...
Published:
2004-06-25
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Abstract:
Oracle is in the processing of developing their product lifecycle management capabilities. The question is whether they will
accomplish this through the acquisition of a pure-play PLM vendor, or through internal technology development. (...)
Excerpt related to
customer relationship management general product manufacturing:
Oracle is in the processing of developing their product lifecycle management capabilities. The question is whether they will
accomplish this throu...
Published:
2006-02-03
-
Excerpt related to
customer relationship management general product manufacturing:
... a profitable, high-margin and customer-captive business ... General
Electric (GE) would be the proverbial ... article titled Service Lifecycle Management -
Tapping into ...
Published:
2008-03-05
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Abstract:
Contrary to most of its competitors that had opportunistically pursued their customers randomly, and whose latest vertical
initiatives stem from the sudden epiphany that a certain percentage of their customers come from certain industry, Lilly’s
recent vertical initiatives are indeed a further sharpeni (...)
Excerpt related to
customer relationship management general product manufacturing:
Contrary to most of its competitors that had opportunistically pursued their customers randomly, and whose latest vertical
initiatives stem from t...
Published:
2003-02-20
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Abstract:
For this Showdown, we looked at all three of the main CRM modules: sales force automation, marketing automation, and customer
service and support. To eliminate any chance of bias and to ensure a level playing field, all the criteria that make up these
three modules in our CRM Evaluation Center were given (...)
Excerpt related to
customer relationship management general product manufacturing:
For this Showdown, we looked at all three of the main CRM modules: sales force automation, marketing automation, and customer
service and support....
Published:
2008-09-29
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Abstract:
General enterprise resource planning (ERP) providers, even those which are viable companies with a solid product, typically
do not meet the tricky requirements that are vital to the plastics industry and related so-called mill or material converter
businesses. (...)
Excerpt related to
customer relationship management general product manufacturing:
General enterprise resource planning (ERP) providers, even those which are viable companies with a solid product, typically
do not meet the tricky...
Published:
2006-09-05
-
Abstract:
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical framework, sales and marketing strategies, including Internet strategies, and customer satisfaction metrics
will create a smooth running CRM machine in your compan (...)
Excerpt related to
customer relationship management general product manufacturing:
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical fram...
Published:
2005-02-17
-
Abstract:
Properly implemented supplier relationship management solutions can help companies overcome some of today's business challenges
by allowing them to restructure their supply chains, align business processes, define and establish company-supplier relationships,
and integrate information systems to share in (...)
Excerpt related to
customer relationship management general product manufacturing:
Properly implemented supplier relationship management solutions can help companies overcome some of today's business challenges
by allowing them t...
Published:
2007-01-19
-
Abstract:
This guide to supply chain management (SCM) functions/features will help you determine which SCM features are a high priority
for your organization. This guide to supply chain management (SCM) functions/features will help you determine which SCM features
are a high priority for your organization. Learn ab (...)
Excerpt related to
customer relationship management general product manufacturing:
This guide to supply chain management (SCM) functions/features will help you determine which SCM features are a high priority
for your organization...
Published:
2010-05-04
-
Abstract:
By fine-tuning its flagship VISUAL Enterprise suite to better serve specific ‘to order’ manufacturing and distribution vertical
markets, while concurrently prudently expanding into some adjacent prosperous markets, Lilly Software remains set for the
ensuing mid-market race. (...)
Excerpt related to
customer relationship management general product manufacturing:
By fine-tuning its flagship VISUAL Enterprise suite to better serve specific ‘to order’ manufacturing and distribution vertical
markets, while con...
Published:
2003-02-18