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Abstract:
Applications are more often outsourced than infrastructure, and this is increasingly done through software as a service (SaaS).
Vendors such as WebEx, Webcom, MCA Solutions, and Ariba are delivering applications as SaaS. (...)
Excerpt related to
resources customer relationship management for manufacturing:
Applications are more often outsourced than infrastructure, and this is increasingly done through software as a service (SaaS).
Vendors such as We...
Published:
2006-03-17
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Abstract:
Surado Solutions aims to provide a complete customer relationship management suite. We'll analyze Surado CRM 5.0 from the
perspectives of core functionality, its distinguishing factors, and the challenges users may face when considering the Surado
solution. (...)
Excerpt related to
resources customer relationship management for manufacturing:
Surado Solutions aims to provide a complete customer relationship management suite. We'll analyze Surado CRM 5.0 from
the perspectives of core fun...
Published:
2006-08-17
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Abstract:
Globalization, technology stabilization, inventory visibility, and traceability are forcing organizations to reevaluate supplier
relationship management systems. The benefits of a customer relationship management system that can be applied to a supply
chain can streamline operations and increase bottom l (...)
Excerpt related to
resources customer relationship management for manufacturing:
Globalization, technology stabilization, inventory visibility, and traceability are forcing organizations to reevaluate supplier
relationship mana...
Published:
2007-07-13
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Abstract:
Mid-sized companies have the agility of small businesses, and are resource-rich enough to handle CRM implementation. However,
without comprehensive planning, attainable objectives, metrics, and check points mid-sized companies will not realize success
and full potential from their CRM system. (...)
Excerpt related to
resources customer relationship management for manufacturing:
Mid-sized companies have the agility of small businesses, and are resource-rich enough to handle CRM implementation. However,
without comprehensiv...
Published:
2005-02-14
-
Abstract:
Mid-sized companies have the agility of small businesses, and are resource-rich enough to handle CRM implementation. However,
without comprehensive planning, attainable objectives, metrics, and check points mid-sized companies will not realize success
and full potential from their CRM system. (...)
Excerpt related to
resources customer relationship management for manufacturing:
Mid-sized companies have the agility of small businesses, and are resource-rich enough to handle CRM implementation. However,
without comprehensiv...
Published:
2005-02-14
-
Excerpt related to
resources customer relationship management for manufacturing:
... As for the future customer relationship management
(CRM) offering, I could quite ... named “Titan” has been completed and released to manufacturing
in December ...
Published:
2008-01-28
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Abstract:
CRM system can increase your profits and build customer loyalty by streamlining your processes and provide better quality
products and services. However, you first must be prepared to overcome lack of requirements, combat scope creep, and compensate
for lack of skills. (...)
Excerpt related to
resources customer relationship management for manufacturing:
CRM system can increase your profits and build customer loyalty by streamlining your processes and provide better quality
products and services. H...
Published:
2005-02-15
-
Abstract:
The worsening plight of most ERP vendors, caused by the market slowdown, which started in the fourth quarter of 1998, continued
in full force throughout 1999. The market size for 1999, with the 4th quarter yet to be reported, is estimated at $18.5B-$19.5B
(12%-16% growth over 1998), with sales expected t (...)
Excerpt related to
resources customer relationship management for manufacturing:
The worsening plight of most ERP vendors, caused by the market slowdown, which started in the fourth quarter of 1998, continued
in full force thro...
Published:
1999-01-01
-
Abstract:
CRM system can increase your profits and build customer loyalty by streamlining your processes and provide better quality
products and services. However, you first must be prepared to overcome lack of requirements, combat scope creep, and compensate
for lack of skills. (...)
Excerpt related to
resources customer relationship management for manufacturing:
CRM system can increase your profits and build customer loyalty by streamlining your processes and provide better quality
products and services. H...
Published:
2005-02-15
-
Abstract:
As the contest for the lower-end of the market intensifies, SAP is further honing a twofold strategy of promulgating its
mySAP All-in-One vertical offerings for the higher-end of the mid-market, while offering the SAP Business One product to appeal
to smaller enterprises with less complex processes. Soft (...)
Excerpt related to
resources customer relationship management for manufacturing:
As the contest for the lower-end of the market intensifies, SAP is further honing a twofold strategy of promulgating its mySAP
All-in-One vertical...
Published:
2004-05-07
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Abstract:
Over past two decades, ROI Systems has shown the commitment to deliver solid discrete manufacturing functionality and superior
customer support, with modest growth and cautious new technology introduction as a consequence. Owing to its slow growth,
ROI has achieved a small market presence in general and (...)
Excerpt related to
resources customer relationship management for manufacturing:
Over past two decades, ROI Systems has shown the commitment to deliver solid discrete manufacturing functionality and superior
customer support, w...
Published:
2000-06-22
-
Abstract:
Changing business requirements have forced supply chain execution (SCE) vendors to expand via add-on modules. Seeing this
upward push from the SCE vendors, enterprise resource planning vendors are now pushing downward and including SCE modules
within their solutions. (...)
Excerpt related to
resources customer relationship management for manufacturing:
Changing business requirements have forced supply chain execution (SCE) vendors to expand via add-on modules. Seeing this
upward push from the SCE...
Published:
2009-03-25
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Abstract:
Read this guide to discrete ERP functions & features to determine which discrete ERP features are a high priority for your
manufacturing organization. This reference guide provides insight into the discrete manufacturing ERP features and functions
currently available on today’s market. It will help you (...)
Excerpt related to
resources customer relationship management for manufacturing:
Read this guide to discrete ERP functions & features to determine which discrete ERP features are a high priority for
your manufacturing organizati...
Published:
2010-02-25
-
Abstract:
This continues a reprint of the summary chapter from the book Managing Your Supply Chain Using Microsoft Navision by Dr.
Scott Hamilton. (...)
Excerpt related to
resources customer relationship management for manufacturing:
This continues a reprint of the summary chapter from the book Managing Your Supply Chain Using Microsoft Navision by Dr. Scott
Hamilton.
Published:
2005-07-06
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Abstract:
Over past two decades, Ross Systems has delivered strong back-office functionality and good customer support within certain
industries; it is considered a leader in native process manufacturing functionality. The company has also expanded its online
operations through its RenaissanceLink software applica (...)
Excerpt related to
resources customer relationship management for manufacturing:
Over past two decades, Ross Systems has delivered strong back-office functionality and good customer support within certain
industries; it is cons...
Published:
2000-07-20
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Abstract:
An alarming number of companies get on the wrong track when creating a customer relationship management (CRM) vision. Outlined
here are four steps that take the mystery out of what makes an effective CRM vision. The secret? It’s all about people and
relationships. (...)
Excerpt related to
resources customer relationship management for manufacturing:
An alarming number of companies get on the wrong track when creating a customer relationship management (CRM) vision. Outlined
here are four steps...
Published:
2009-09-16
-
Abstract:
SCT has announced more e-commerce offerings for the process industries, including an expanded vision for their iProcess.sct
solution called 'Collaboration in Process' which is based on recognition that process manufacturers and distributors will
increasingly go to market as members of competing commerce (...)
Excerpt related to
resources customer relationship management for manufacturing:
SCT has announced more e-commerce offerings for the process industries, including an expanded vision for their iProcess.sct
solution called 'Coll...
Published:
2001-04-30
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Abstract:
On April 20, Infinium Software, a provider of Web-based enterprise solutions and services, announced that it introduced many
significant new offerings at Infinium World 2000, held at the MGM Grand Resort in Las Vegas. (...)
Excerpt related to
resources customer relationship management for manufacturing:
On April 20, Infinium Software, a provider of Web-based enterprise solutions and services, announced that it introduced many
significant new offer...
Published:
2000-05-10
-
Abstract:
While 2000 was a difficult year for Infinium, resulting in a focus shift and significant restructuring, the company entered
2001 with an expanded product offering and the determination to gain more visibility within its target markets. (...)
Excerpt related to
resources customer relationship management for manufacturing:
While 2000 was a difficult year for Infinium, resulting in a focus shift and significant restructuring, the company entered
2001 with an expanded ...
Published:
2001-03-22
-
Excerpt related to
resources customer relationship management for manufacturing:
... to customer satisfaction and customer relationship
management (CRM ... is the time to take customer service issues ...
most productivity from service resources at the ...
Published:
2010-04-01