-
Abstract:
Applications are more often outsourced than infrastructure, and this is increasingly done through software as a service (SaaS).
Vendors such as WebEx, Webcom, MCA Solutions, and Ariba are delivering applications as SaaS. (...)
Excerpt related to
resources customer relationship management for product manufacturing:
Applications are more often outsourced than infrastructure, and this is increasingly done through software as a service (SaaS).
Vendors such as We...
Published:
2006-03-17
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Abstract:
Surado Solutions aims to provide a complete customer relationship management suite. We'll analyze Surado CRM 5.0 from the
perspectives of core functionality, its distinguishing factors, and the challenges users may face when considering the Surado
solution. (...)
Excerpt related to
resources customer relationship management for product manufacturing:
Surado Solutions aims to provide a complete customer relationship management suite. We'll analyze Surado CRM 5.0 from
the perspectives of core fun...
Published:
2006-08-17
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Abstract:
Mid-sized companies have the agility of small businesses, and are resource-rich enough to handle CRM implementation. However,
without comprehensive planning, attainable objectives, metrics, and check points mid-sized companies will not realize success
and full potential from their CRM system. (...)
Excerpt related to
resources customer relationship management for product manufacturing:
Mid-sized companies have the agility of small businesses, and are resource-rich enough to handle CRM implementation. However,
without comprehensiv...
Published:
2005-02-14
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Abstract:
Globalization, technology stabilization, inventory visibility, and traceability are forcing organizations to reevaluate supplier
relationship management systems. The benefits of a customer relationship management system that can be applied to a supply
chain can streamline operations and increase bottom l (...)
Excerpt related to
resources customer relationship management for product manufacturing:
Globalization, technology stabilization, inventory visibility, and traceability are forcing organizations to reevaluate supplier
relationship mana...
Published:
2007-07-13
-
Excerpt related to
resources customer relationship management for product manufacturing:
... As for the future customer relationship management
(CRM) offering ... Dynamics CRM [evaluate this product], whose latest ...
and released to manufacturing in December ...
Published:
2008-01-28
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Abstract:
Over past two decades, Ross Systems has delivered strong back-office functionality and good customer support within certain
industries; it is considered a leader in native process manufacturing functionality. The company has also expanded its online
operations through its RenaissanceLink software applica (...)
Excerpt related to
resources customer relationship management for product manufacturing:
Over past two decades, Ross Systems has delivered strong back-office functionality and good customer support within certain
industries; it is cons...
Published:
2000-07-20
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Abstract:
Over past two decades, ROI Systems has shown the commitment to deliver solid discrete manufacturing functionality and superior
customer support, with modest growth and cautious new technology introduction as a consequence. Owing to its slow growth,
ROI has achieved a small market presence in general and (...)
Excerpt related to
resources customer relationship management for product manufacturing:
Over past two decades, ROI Systems has shown the commitment to deliver solid discrete manufacturing functionality and superior
customer support, w...
Published:
2000-06-22
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Abstract:
While 2000 was a difficult year for Infinium, resulting in a focus shift and significant restructuring, the company entered
2001 with an expanded product offering and the determination to gain more visibility within its target markets. (...)
Excerpt related to
resources customer relationship management for product manufacturing:
While 2000 was a difficult year for Infinium, resulting in a focus shift and significant restructuring, the company entered
2001 with an expanded ...
Published:
2001-03-22
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Abstract:
An alarming number of companies get on the wrong track when creating a customer relationship management (CRM) vision. Outlined
here are four steps that take the mystery out of what makes an effective CRM vision. The secret? It’s all about people and
relationships. (...)
Excerpt related to
resources customer relationship management for product manufacturing:
An alarming number of companies get on the wrong track when creating a customer relationship management (CRM) vision. Outlined
here are four steps...
Published:
2009-09-16
-
Abstract:
Product Lifecycle Management (PLM) addresses the full lifecycle of a product. The focus of most of the current PLM solutions,
however, does not make the most of the value available from servicing products after they have been sold. Service Lifecycle
Management (SLM) promises valuable business benefits (...)
Excerpt related to
resources customer relationship management for product manufacturing:
... but it can also extend its relationship with the ... to ensure that
the optimal resources are deployed ... of servicing products and increased customer
satisfaction. ...
Published:
2003-06-11
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Abstract:
The worsening plight of most ERP vendors, caused by the market slowdown, which started in the fourth quarter of 1998, continued
in full force throughout 1999. The market size for 1999, with the 4th quarter yet to be reported, is estimated at $18.5B-$19.5B
(12%-16% growth over 1998), with sales expected t (...)
Excerpt related to
resources customer relationship management for product manufacturing:
The worsening plight of most ERP vendors, caused by the market slowdown, which started in the fourth quarter of 1998, continued
in full force thro...
Published:
1999-01-01
-
Abstract:
As the contest for the lower-end of the market intensifies, SAP is further honing a twofold strategy of promulgating its
mySAP All-in-One vertical offerings for the higher-end of the mid-market, while offering the SAP Business One product to appeal
to smaller enterprises with less complex processes. Soft (...)
Excerpt related to
resources customer relationship management for product manufacturing:
As the contest for the lower-end of the market intensifies, SAP is further honing a twofold strategy of promulgating its mySAP
All-in-One vertical...
Published:
2004-05-07
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Abstract:
Read this guide to discrete ERP functions & features to determine which discrete ERP features are a high priority for your
manufacturing organization. This reference guide provides insight into the discrete manufacturing ERP features and functions
currently available on today’s market. It will help you (...)
Excerpt related to
resources customer relationship management for product manufacturing:
Read this guide to discrete ERP functions & features to determine which discrete ERP features are a high priority for
your manufacturing organizati...
Published:
2010-02-25
-
Abstract:
This continues a reprint of the summary chapter from the book Managing Your Supply Chain Using Microsoft Navision by Dr.
Scott Hamilton. (...)
Excerpt related to
resources customer relationship management for product manufacturing:
This continues a reprint of the summary chapter from the book Managing Your Supply Chain Using Microsoft Navision by Dr. Scott
Hamilton.
Published:
2005-07-06
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Abstract:
Although Click Commerce is a thriving provider of on-demand supply chain management (SCM) solutions for a variety of worldwide
industries, it does have to face up to a variety of challenges, some of which are of its own making. (...)
Excerpt related to
resources customer relationship management for product manufacturing:
Although Click Commerce is a thriving provider of on-demand supply chain management (SCM) solutions for a variety of worldwide
industries, it does...
Published:
2006-11-16
-
Abstract:
Lilly continues to invest uncompromisingly in R&D, and consequently espouses a convincing broad but compact product portfolio
for its target market. (...)
Excerpt related to
resources customer relationship management for product manufacturing:
Lilly continues to invest uncompromisingly in R&D, and consequently espouses a convincing broad but compact product portfolio
for its target market.
Published:
2003-02-19
-
Abstract:
CRM system can increase your profits and build customer loyalty by streamlining your processes and provide better quality
products and services. However, you first must be prepared to overcome lack of requirements, combat scope creep, and compensate
for lack of skills. (...)
Excerpt related to
resources customer relationship management for product manufacturing:
CRM system can increase your profits and build customer loyalty by streamlining your processes and provide better quality
products and services. H...
Published:
2005-02-15
-
Abstract:
The most important factor in industry is no longer the mere price of the product. Increasingly, the purchaser's task has
become to obtain the right product of the right quality at the right time—and for the right price. (...)
Excerpt related to
resources customer relationship management for product manufacturing:
The most important factor in industry is no longer the mere price of the product. Increasingly, the purchaser's task has
become to obtain the righ...
Published:
2006-04-19
-
Abstract:
Cincom's latest product release covers many new bases, is architecturally adequate and remains a well-attuned offering for
ETO and MRO enterprises. While it is a competitive product that will create buzz in its markets, the road to success is by
no means guaranteed. (...)
Excerpt related to
resources customer relationship management for product manufacturing:
... software for customer relationship management (CRM),
document ... knowledge for customer interaction wherever ... and efficiently
allocated resources) to configuration ...
Published:
2002-05-24
-
Abstract:
Product Lifecycle Management (PLM) addresses the full lifecycle of a product. The focus of most of the current PLM solutions,
however, does not make the most of the value available from servicing products after they have been sold. Service Lifecycle
Management (SLM) promises valuable business benefits (...)
Excerpt related to
resources customer relationship management for product manufacturing:
... but it can also extend its relationship with the ... to ensure that
the optimal resources are deployed ... of servicing products and increased customer
satisfaction. ...
Published:
2003-06-11
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